Privacy Policy

Last Updated: February 26, 2025

Welcome to Éclat d’Âme ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eclatdameandco.com and purchase our products.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

When you interact with Éclat d’Âme, we may collect the following types of information:

A. Personal Information You Provide

When you place an order, sign up for our newsletter, or contact us, we may collect:

Name
Email address
Phone number (if provided)
Billing and shipping addresses
Payment details (processed securely by third-party payment providers, we do not store credit card information)
Any other information you provide voluntarily (e.g., customer inquiries, feedback, or survey responses)

B. Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and analytics tools:

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Pages visited, time spent on pages, and navigation behavior
Referral source (how you found our website, such as a search engine or social media link)

This helps us improve our website functionality and user experience.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders (including payment processing, shipping, and order confirmations)
Provide customer support and respond to inquiries
Improve our website and personalize user experiences
Send marketing emails and promotions (if you opt in)
Analyze website traffic and user behavior for business insights
Prevent fraud and ensure website security

We will never sell or rent your personal information.

3. How We Protect Your Information

We take security seriously and implement various safeguards to protect your data, including:

SSL encryption to secure transactions and personal information
Restricted access to sensitive data within our company
Secure third-party payment processors that comply with industry security standards

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. Please use our website at your own risk.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

Essential Cookies: Necessary for site functionality (e.g., cart and checkout).
Analytics Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used to provide relevant advertisements based on your interests.

You can adjust your cookie settings in your browser at any time.

5. Third-Party Services

We may use third-party services to enhance our business, including:

Payment Processors: (e.g., PayPal, Stripe) to securely process transactions.
Shipping Providers: To fulfill and deliver orders.
Analytics Tools: (e.g., Google Analytics) to improve website functionality.
Email Marketing Services: Mailchimp for promotional communications.

These third parties have their own privacy policies, and we encourage you to review them.

6. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

Access & Correction: Request a copy of your personal data or update incorrect information.
Opt-Out of Marketing Emails: Unsubscribe at any time using the link in our emails.
Data Deletion: Request deletion of your personal information (subject to legal requirements).

To exercise any of these rights, please contact us at (insert email).

7. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from minors. If we learn that a child has provided us with personal information, we will delete it immediately.

8. Data Retention

We retain your information for as long as necessary to:

Fulfill orders and provide customer service
Comply with legal obligations
Maintain security and fraud prevention

After this period, we securely delete or anonymize the data.

9. International Users

If you access our website from outside the United States, be aware that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. If changes are significant, we will notify users via email or a notice on our website.

11. Governing Law

This Privacy Policy is governed by the laws of the State of New York, without regard to conflict of law principles.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: contact@eclatdameandco.com
🌐 Website: www.eclatdameandco.com