top of page
%20(1).png)
Get in Touch ✨
We’d love to hear from you! Whether you have a question, need assistance, or just want to share your Éclat d’Âme experience, we’re here to help.
Fill out the form below or reach out to us directly, and we’ll get back to you as soon as possible. Your feedback, thoughts, and inquiries mean the world to us—after all, this journey is just as much yours as it is ours!
Let’s stay connected and keep the glow alive. ✨
P.O. Box 8173 New York, NY 10116
.png)
Me and my assistant Gimli
-
What are Éclat d’Âme candles made of?Our candles are crafted with 100% soy wax, a natural, renewable, and biodegradable ingredient that burns cleaner than paraffin. We use crackling wooden wicks for a soothing ambiance and a more even burn. Our fragrances are phthalate-free, eco-friendly, and cruelty-free, ensuring a luxurious experience without harmful toxins. Plus, when melted, our candles reveal a stunning golden shimmer, adding a magical touch to your space.
-
Are your candles safe for pets and children?Yes! Our candles are made with non-toxic, pet-friendly, and vegan ingredients. However, as with all candles, we advise keeping them out of reach of pets and children and never leaving a burning candle unattended.
-
How long do your candles burn?Each candle is designed for long-lasting enjoyment! On average, our candles burn for 55-65 hours, depending on usage and proper care.
-
Why does my candle have a wooden wick?We chose crackling wooden wicks because they create a soft, cozy ambiance with a gentle crackle—like a mini fireplace in a jar! Wooden wicks also provide a cleaner, slower, and more even burn compared to traditional cotton wicks.
-
How do I get the best burn from my candle?To ensure an even, long-lasting burn, follow these steps: Trim the wick to 1/8 inch before each use to prevent excessive soot and ensure a steady flame. Allow a full melt pool (let the wax melt evenly across the surface) during the first burn to avoid tunneling. Do not burn longer than 4 hours at a time to maintain wax quality and wick performance. Keep away from drafts to ensure an even burn and prevent excessive flickering.
-
Why is my candle tunneling?Tunneling happens when a candle isn’t burned long enough for the wax to melt all the way across. To prevent this: Always allow the first burn to last 2-3 hours, or until the wax melts evenly to the edges of the jar. If tunneling has already occurred, try using a foil tent method (wrapping the top of the candle with foil while leaving an opening for the flame) to help even out the wax melt.
-
What should I do if my wooden wick won’t stay lit?Trim your wick to 1/8 inch before lighting. If it’s too long, it may struggle to stay lit. If the wick is buried in wax, use a tissue or cotton swab to remove excess wax around it. Ensure there’s no draft interfering with the flame.
Still Have Questions?
We’re happy to help! Contact us at contact@eclatdameandco.com or fill out our Contact Form above, and we’ll get back to you as soon as possible.
bottom of page